Privacy Policy

Welcome to Dions. This Privacy Policy explains how Dions ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at dions-eat.click, place food orders, use our services, or otherwise interact with us. Please read this policy carefully. By using our website or services, you agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This Privacy Policy applies to all users located in the United States and complies with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant data protection frameworks.

1. About Us

Dions is a food business operating online through the website dions-eat.click. We provide food-related products and services to customers across the United States. For all privacy-related inquiries, you may contact us using the details provided at the end of this policy.

2. Information We Collect

We collect various categories of information when you interact with us. This includes information you provide directly, information collected automatically through our systems, and information received from third parties.

2.1 Personal Information You Provide

When you use our website, create an account, place a food order, or contact us, you may provide us with the following types of personal information:

• Identification Information: Your full name, username, or screen name.
• Contact Information: Email address, phone number, and mailing or delivery address.
• Account Credentials: Password and security question answers used to create or access your account.
• Order and Transaction Information: Details about the food items you purchase, order history, special dietary requests, delivery preferences, and transaction records.
• Payment Information: Credit or debit card details, billing address, and other financial information necessary to process your payment. Payment data is processed by secure third-party payment processors and is not stored directly on our servers in full.
• Communications: Messages you send us via email, contact forms, customer service inquiries, feedback, or reviews.
• Promotional Preferences: Your preferences for receiving newsletters, promotional offers, and marketing communications.

2.2 Information Collected Automatically

When you visit our website or use our digital services, we and our technology partners automatically collect certain technical and behavioral information, including:

• Device Information: Device type, operating system, browser type and version, device identifiers, and screen resolution.
• Log Data: Internet Protocol (IP) address, access times, pages viewed, referring URLs, and clickstream data.
• Usage Data: How you interact with our website, including pages visited, time spent on each page, links clicked, items searched, and features used.
• Location Data: Approximate geographic location inferred from your IP address. If you enable location services on your device, we may collect more precise location data for delivery purposes.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, and similar tracking technologies. See Section 8 of this policy for more information on our use of cookies.

2.3 Information From Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you connect your social media account or log in using a social media profile, we may receive your name, profile picture, email address, and other publicly available information from that platform.
• Analytics Providers: Third-party analytics services may share aggregated or de-identified data with us regarding how users engage with our platform.
• Payment Processors: Our payment partners may share transaction confirmation details to allow us to fulfill your orders.
• Marketing Partners: We may receive information to help us improve the relevance of our marketing communications.

3. How We Use Your Information

We use the information we collect for the following purposes, consistent with applicable law:

3.1 Service Provision and Order Fulfillment

• To process your food orders and manage transactions.
• To coordinate and facilitate delivery of your orders.
• To create and maintain your account on our platform.
• To send order confirmations, updates, and delivery notifications.
• To respond to your customer service inquiries and resolve disputes.
• To customize your experience based on your dietary preferences and past orders.

3.2 Analytics and Website Improvement

• To analyze trends in how users interact with our website and services.
• To understand which products and features are most popular.
• To diagnose technical issues and improve website performance.
• To conduct research and develop new features or menu offerings.

3.3 Marketing and Communications

• To send you promotional emails, special offers, and discounts, where you have opted in to receive such communications.
• To deliver targeted advertising based on your browsing behavior and preferences.
• To administer loyalty programs, contests, sweepstakes, and surveys.
• To notify you about changes to our menu, services, or policies.

3.4 Legal and Security Purposes

• To comply with applicable laws, regulations, and legal processes.
• To detect, investigate, and prevent fraud, unauthorized access, and other illegal activities.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, and safety of Dions, our users, and the public.

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Contractual Necessity: To fulfill orders and provide services you have requested from us.
• Legitimate Interests: For analytics, fraud prevention, security monitoring, and improving our services, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, where you have given us your explicit consent. You may withdraw consent at any time.
• Legal Obligation: To comply with applicable federal and state laws, including tax, consumer protection, and regulatory requirements.

5. Sharing Your Information With Third Parties

We do not sell your personal information in exchange for monetary compensation. However, we do share your information in the following circumstances:

5.1 Service Providers

We work with trusted third-party vendors and service providers who perform functions on our behalf. These may include:

• Payment processors for handling financial transactions securely.
• Delivery and logistics partners who fulfill your food orders.
• Cloud hosting and data storage providers.
• Email marketing and communication platform providers.
• Analytics and website optimization services.
• Customer support software providers.

These service providers are contractually required to use your information only for the purposes of providing services to us and are prohibited from using or disclosing your personal information for any other purpose.

5.2 Business Transfers

If Dions undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5.3 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Enforce our Terms of Service or protect our legal rights.
• Investigate and prevent illegal activity, fraud, or security threats.
• Protect the vital interests of any person.

5.4 With Your Consent

We may share your information with third parties for purposes not listed in this policy when we have obtained your explicit consent to do so.

6. Data Security

We take the protection of your personal information seriously and implement a range of technical, administrative, and physical security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions. All employees with access to personal data are bound by confidentiality obligations.
• Secure Payment Processing: Financial transactions are processed through PCI-DSS compliant payment processors. Full payment card details are not stored on our systems.
• Regular Security Audits: We conduct periodic reviews of our data collection, storage, and processing practices to identify and address potential vulnerabilities.
• Data Minimization: We only collect the personal information that is necessary for the purposes described in this policy.
• Incident Response: We maintain procedures to detect, respond to, and notify affected individuals in the event of a data breach, consistent with applicable law.

While we take significant steps to protect your information, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal data.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Upon expiration of the relevant retention period, we will securely delete or anonymize your personal information. If data cannot be immediately deleted due to technical or legal constraints, it will be securely isolated and protected from further use.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These include session management cookies and shopping cart functionality. These cannot be disabled.
• Analytics Cookies: Used to collect information about how visitors use our website, such as pages viewed and time spent. This data helps us improve our website performance.
• Functional Cookies: Allow the website to remember your preferences, such as your delivery address or dietary preferences, to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements to you based on your interests and online behavior. These may be set by third-party advertising networks.

8.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect the functionality of certain features on our website. You can also opt out of interest-based advertising through the Digital Advertising Alliance's opt-out tool at www.aboutads.info/choices.

For detailed information about the specific cookies we use, their purpose, and their duration, please refer to our Cookie Policy, which is available on our website.

9. Children's Privacy

If you are under 18 years of age, please do not use our website or submit any personal information to us. If you are a parent or legal guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such notification, we will take prompt steps to delete the information from our records.

We do not knowingly market our food products directly to children or minors. If we discover that we have inadvertently collected personal information from a child under 13, we will delete it as quickly as reasonably practicable.

10. Your Privacy Rights

Depending on your location within the United States, you may have specific rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.

10.1 General User Rights

Regardless of where you are located in the United States, you have the following rights:

• Right to Access: You may request access to the personal information we hold about you, including the categories of data collected, the purposes for which it is used, and any third parties with whom it has been shared.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., where retention is required by law or to complete a transaction).
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, and machine-readable format.

10.2 California Residents – CCPA/CPRA Rights

If you are a resident of California, you are entitled to the following additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: The right to know what personal information we collect about you, the purposes for collection, how it is used, and with whom it is shared.
• Right to Delete: The right to request deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information with third parties for cross-context behavioral advertising purposes. To exercise this right, click "Do Not Sell or Share My Personal Information" on our website or contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: The right to limit the use and disclosure of sensitive personal information to purposes that are necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you a different price, or provide a different quality of service because you exercised your rights.

To submit a rights request, please contact us using the information provided in Section 13. We will verify your identity before processing your request and will respond within 45 days, with a possible extension of an additional 45 days where reasonably necessary.

10.3 Rights Under Other State Laws

Residents of certain other states (including Virginia, Colorado, Connecticut, Texas, and others with enacted privacy legislation) may have similar rights to access, correct, delete, and opt out of processing of their personal information. We honor these rights to the extent required by applicable state law. Please contact us to exercise any applicable rights.

11. International Data Transfers

Dions is based in the United States, and all primary data processing occurs within the United States. However, some of our third-party service providers may operate in or store data in other countries. If your personal information is transferred internationally, we take appropriate safeguards to ensure it receives an equivalent level of protection as it does under applicable U.S. law.

By using our website and services, you acknowledge and agree that your personal information may be transferred to and processed in the United States and potentially in other countries where data protection laws may differ from those in your home country. Where required by law, we implement standard contractual clauses or other approved transfer mechanisms to safeguard cross-border data transfers.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, or services that are not operated or controlled by Dions. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or the content of any linked third-party websites.

This includes links to social media platforms, payment processing pages hosted by third parties, delivery partner websites, and any other external resources that may be referenced on our platform.

13. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team using the following information:

We are committed to responding to all legitimate privacy inquiries within a reasonable timeframe. When submitting a request, please include your full name, email address, and a clear description of your request or concern to help us process it efficiently.

14. How to File a Complaint With a Regulatory Authority

If you believe your privacy rights have been violated and you are not satisfied with our response, you have the right to file a complaint with the relevant data protection or consumer protection authority.

14.1 Federal Complaint Options

In the United States, the Federal Trade Commission (FTC) is the primary federal agency responsible for enforcing consumer privacy protections under the FTC Act. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.2 California Residents

California residents may file complaints related to violations of the CCPA/CPRA with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

California residents may also contact the California Attorney General's Office:

• Website: oag.ca.gov/privacy

14.3 Other State Residents

Residents of other states may file complaints with their respective state Attorney General's office or applicable state consumer protection agency. We encourage you to contact your state's relevant authority if you believe your privacy rights under state law have been violated.

15. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not wish to have your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to browser DNT signals. We continue to monitor developments in DNT standards and may update our practices accordingly.

You may, however, opt out of certain tracking activities through our cookie preference settings and through the opt-out mechanisms described in Section 8 of this policy.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this policy. If we make material changes that significantly affect how we process your personal information, we will notify you by:

• Posting a prominent notice on our website.
• Sending you an email notification to the address associated with your account (where applicable).
• Requesting your renewed consent where required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services following the posting of changes constitutes your acknowledgment and acceptance of those changes.

17. Consent and Acknowledgment

By accessing or using the Dions website at dions-eat.click, placing orders, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. You also consent to the collection, use, and sharing of your personal information as described herein.

If you do not agree with the terms of this Privacy Policy, please discontinue your use of our website and services. For any concerns about how your data is handled, please reach out to us at [email protected].

This Privacy Policy was last updated on June 5, 2026, and is effective as of the same date. © 2026 Dions. All rights reserved.